Reducing the Risk of Covid-19
Last updated 25th November 2021
Although many restrictions have been relaxed for the benefit of guests, our staff and the local community we continue to take some actions to help minimise the risk from Covid. The vast majority of these actions will not be ‘visible’ to our guests, as we want you to enjoy the time you spend together at Derwent House. In addition to the information below we are asking guests to take some actions prior to departure to assist us in minimising risk. We will communicate this prior to your stay with us.
We know how important holidays and time together is with family and friends. The icons below show what actions we are taking to keep everyone safe- guests, our staff and the wider community.
Check-in/Check-out
Please help us by arriving no earlier than 4.00 pm and departing by 10 am on your final day. We will email you full details about access, the house and departure before you arrive.
Training
Our staff have been trained and educated regarding best practice when cleaning and disinfecting.
Sanitising
Hand soap and Hand sanitiser is provided in the house for your use.
Cleaning
The house will have been thoroughly cleaned and disinfected with a non-toxic, odour free disinfectant certified to European standard EN1276 &EN14476.
Linen
All our linen and towels are washed by a professional laundry service. All our pillow protectors and mattress protectors are changed and cleaned between guests
Contact less payment
We collect all details and payments prior to your stay and provide information in electronic format to avoid contact.
We are working to industry standards
We are working with industry standards (AA/Visit England) and Government guidelines. Visit England has confirmed that we are compliant with the guidelines to maintain cleanliness and aid social distancing. Our primary aim is to keep us all as safe as possible. We have applied for accreditation to provide assurance to guests that we are doing all we can to suppress the virus.
We also have a full risk assessment and you can access a full copy HERE. We will continue to revisit our risk assessment and make necessary changes when advised to do so by industry standards and/or government guidelines.
